For Members Only
Hot-Assist members enjoy the following assistance and benefits;
Assistance Services (at-incident)
- Card Loss Reporting
A lost or stolen card can mean a lot of stress and worry. We’re here to ease your concerns and take the steps necessary to reduce your risk of financial loss and/or identity theft. We partner with CPP Asia; one of the fastest company in the world to block or report card loss.CPP Asia is part of the CPP Group PLC, a pioneer in the emerging Life Assistance market.
- Emergency Taxi Assistance
Have a peace of mind when on-board our emergency taxi. Operating more than 30 years as a trusted transport provider in Malaysia, Sunlight Taxi joins us to assist our members when the need arises. Our taxis are equipped with Camera, GPS and Mobile communication, plus detailed procedures between both companies.
- Emergency Cash Advance
We are committed to try all ways to assist our members. We offer cash advance for our members so that they can get out of their inconvenience.
Cost of Replacement (post-incident)
Snatch Theft Protection Services of Rob & Run Assist are underwritten by MPI Generali Insurans Berhad (14730-X). View T&C here.
We have merchant partners in various industries; saloon, spa, mani/pedi, automobile, FMCG and F&B to name a few, to value-add to our services. Aside from making available their core/usual services, our partners unite via our social initiative Hot-Assist United to provide a network of assurance when members require assistance; eg. an emergency phone-call, or a temporary shelter while waiting for assistance.
Available to members upon membership activation;